Help : Facebook Support Is Useless
I am not sure if I have seen posts like this here, but I figured someone here may help me reach the right contact and/or may have technical suggestions as to what to do next as I think I am facing a unique (I think) issue with my Facebook account.
I haven't been on Facebook for more than a year now. For some reason, today, I decided to send some messages and lo and behold my password wouldn't work. I am reasonably confident that I have not forgotten the password. After a few tries, I did what any sane person would do - hit the 'forget password' workflow. OK, I got the recovery code and all and was able to reset and log in. And this is where things got a bit weird.
Facebook dropped me onto a completely new profile. The email message I got subsequently said that they have "reactivated an old account". What is even weirder is that the two email addresses differ by a "dot". (Thank you gmail!) Anyone who uses gmail would know that dots don't matter in the address. So, if my original email, to which my OG account was linked was 'email@example.com'; the new account has been created as 'firstname.lastname@example.org' - and no I did enter the dotted email as the recovery email. It doesn't seem to matter for facebook recovery process. The email I get is being sent to the one without dots and that email is linked to the new account now. This new account is now showing up for even the dotted email (If I try the forget password flow wherein it shows 'is this your account?')
I checked my OG profile and it does exist. Fortunately, I have one session still active for my OG account on chrome that I hadn't opened in a long time. I tried checking what email was listed on the account. It is blank! I never gave my phone # to facebook. So, I have a situation wherein my OG account seems to have no email and no phone number on it. And any attempt to add those is asking for the old password - which is not working! I am kinda stuck!
I reported the new account as 'fake'; 'impersonating me' as there seemed to be no other option in facebook support to address this issue. Despite clearly indicating that it is an impersonation of me, facebook auto support says 'no community guidelines have been violated' and everything is kosher!
Well, no, it is not!
I am half inclined to just use this as a sign from powers above, and start deleting my photos etc. from the OG session I still have access to; and then deactivate both the accounts for good - but was hoping I could fix it first. Does anyone have any real human contacts in Facebook who could help?